Returns Policy
We want you to love your ride. If something isn't right, we make returns simple.
30-Day Return Window
You have 30 days from the date of delivery to request a return. Items must be in their original condition — unused, unassembled (where applicable), and in original packaging.
How to Return
- Email us at support@electricrides.store with your order number and reason for return.
- We'll send you a prepaid return shipping label within 1–2 business days.
- Pack the item securely and drop it off at any carrier location.
- Once received and inspected, your refund will be processed within 5–7 business days.
Refunds
Refunds are issued to your original payment method. Shipping charges are non-refundable unless the return is due to a defect or our error.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery. We'll arrange a replacement or full refund at no cost to you.
Questions?
Email us at support@electricrides.store — we typically respond within 24 hours.